Refund Policy

General Admissions Tickets

Reservations featuring unscanned tickets can be changed or rescheduled for a new date upon request. Visitors can request a refund for unscanned tickets up to 14 days from the original reservation date. Requests made after 14 days will not be accepted.

All requests must be submitted in writing and sent via email to vizcayainformation@vizcaya.org.

There are no refunds for already used or scanned tickets.

 

Community Programs and Events

Refunds and cancellations for community programs must be submitted via email to learning.programs@vizcaya.org at least 24 hours prior to the event date. Please note that community programs at Vizcaya are rain or shine and refunds will not be granted for no-shows or late arrivals.

For related questions, please send an email to learning.programs@vizcaya.org.

 

Premium Photo Permits

Daytime photo permits forfeit the non-refundable $25 reservation fee upon cancellation.

Premium photo permit reservations may be transferred 1 time to a new available date within 90 days of the original reservation date.

If a visitor wishes to reschedule a second time or requests a change of date within 48 hours of the reservation date:

20% of the permit price is forfeited as a cancellation fee
The visitor would need to book a new date on Vizcaya.org.

Fees are as follows:

• Sunrise: $90 (20%) is a non-refundable deposit.
• Indoor: $150 (20%) is a non-refundable deposit.

All requests must be submitted in writing and sent via email to vizcayainformation@vizcaya.org.